ind Terms of Use
These terms set out the conditions under which we provide access to ind, our online gaming platform. Our services are available only where local law permits. By using ind, you agree to these terms, our privacy policy, and our commitment to account verification, secure deposits and withdrawals, and fair play across all our products (sportsbook, live-dealer tables, slots, and esports markets).
We explain how account opening works, what we require for deposits and withdrawals, how we handle disputes, and what your responsibilities are as an account holder. These terms apply whether you access ind via Android APK, iOS Safari, or desktop.
This page uses plain language, not legal jargon. If you have questions about any term, contact our support team.
Opening and maintaining your ind account
To create an ind account, you must provide your legal name, email address, phone number, and ID number. We verify your identity via SMS code and a selfie holding your ID document. This Know Your Customer (KYC) process is mandatory — we do not waive it for any account, regardless of deposit size.
Your ind account is personal and non-transferable. You are responsible for all activity under your login credentials. If you share your password or allow another person to use your account, any bets, deposits, or withdrawals made by that person are your responsibility. We recommend enabling two-factor authentication (2FA) via SMS in your Account > Security settings.
We reserve the right to suspend or close your account if we detect fraudulent activity, money laundering, breach of these terms, or use of ind services in jurisdictions where they are prohibited. If we close your account, we will transfer any remaining balance to your linked payment method within a standard review window.
Deposits, withdrawals, and our payment methods
We accept deposits via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet Virtual Accounts). Minimum deposit is low; maximum is limited only by your linked payment method's capacity. We charge no deposit fees. Deposits settle within minutes of confirmation.
When you request a withdrawal, we review it against your account activity and transaction history. This review typically takes a standard processing window — e-wallet withdrawals usually settle within 1-3 hours, bank transfers within the same business day or next business day. During peak periods or holidays like Idul Fitri, Idul Adha, and Imlek, review times may extend slightly. We prioritize security and fraud prevention over speed.
We reserve the right to request additional documentation (ID photo, proof of address, bank statement) before approving a withdrawal if we suspect unusual activity. This is standard practice across our industry. If you fail to provide requested documents, we may hold your withdrawal pending further investigation.
Betting, gaming, and our RTP commitments
Our sportsbook covers football (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), badminton, and MotoGP with game information updated in real-time. We do not guarantee any odds — they shift based on market activity and betting volume. Once you place a bet, the odds at the moment of placement are locked. If the event is postponed or cancelled, we follow the league's official ruling and apply our bet settlement policy.
Our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) stream real dealers from certified studios. Game outcomes are determined by the dealer's actions and card distribution, not by our platform. All live-dealer games are audited regularly for fairness.
Our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) use certified random number generators (RNGs). Each spin is independent and random. We publish the return-to-player (RTP) percentage for each game — this is the percentage of all wagered money that the game returns statistically over a very large number of spins. Your individual session results depend on luck, not on your account history or deposit size.
Our esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments with game information. We follow the official tournament results and settle bets accordingly. If a match is cancelled or rescheduled, we apply our bet settlement policy.
Bonus terms and conditions
We occasionally offer deposit bonuses or free-spin promotions. These are optional — you do not need to claim them to play. If you claim a bonus, it comes with a wagering requirement (a multiple of the bonus amount that you must bet before withdrawing). For example, a bonus with a 10x wagering requirement must be wagered 10 times before you can cash out.
Bonuses have time limits — if not wagered within the specified period, they expire and are removed from your account. Some bonuses restrict which games you can play or have a maximum cashout limit. We display all bonus terms in the promotion details before you claim.
Slot winnings are not subject to wagering requirements — your win is your balance, and you can withdraw immediately. This is different from bonuses, which carry wagering conditions.
We at ind require clear terms for every transaction. Your deposit is your balance, your winnings are instantly cashable, and your withdrawal is reviewed fairly and transparently.
Dispute resolution and complaints
If you believe an error has been made on your account, contact our support team with details of the transaction or bet in question. Include your account number, the date and time, and what you expect to be resolved. We investigate disputes within a standard timeframe and respond with a resolution or explanation.
If you are dissatisfied with our response, you may escalate your complaint to our management team. We keep a record of all disputes and resolutions. We do not settle complaints via email alone — if your dispute is complex, we may ask you to verify your identity via phone or video call before proceeding.
Our services are available only where local law permits. Users are responsible for verifying compliance with their own jurisdiction's regulations. If you have questions about whether ind operates in your region, contact our support team.
Mobile access and data usage on ind
We optimize ind for mobile — Android APK and iOS Safari. On Android, download our APK, enable installation from unknown sources in Settings, and tap the file. On iOS, visit our domain in Safari, bookmark the page, and add it to your home screen. Both platforms deliver the same functionality and odds.
Slot games and live-dealer video consume 3-10 MB per hour depending on your graphics quality and connection speed. We compress all media and use adaptive bitrate streaming, so 4G connections handle gameplay smoothly. Enable low-power mode on your phone to reduce data consumption further.
Push notifications are optional. Enable them in Account > Settings to receive alerts for match starts, odds shifts, withdrawal approvals, and account security events. You can disable notifications anytime without affecting your account.
Your responsibilities and account security
You are responsible for:
- Keeping your password confidential and not sharing your account credentials.
- Verifying that your access to ind complies with your jurisdiction's laws.
- Managing your own betting budget and stopping if gaming becomes harmful.
- Reporting any unauthorized activity on your account immediately.
- Keeping your registered email and phone number current so we can contact you about account issues or security alerts.
If you suspect unauthorized access to your account, contact our support team immediately. We can force-logout all sessions globally and freeze your balance pending your verification. We will investigate the unauthorized activity and, if confirmed, restore your account or transfer your balance to a new account.
Changes to these terms
We may update these terms at any time. If we make material changes (changes that affect your rights or how we process your data), we will notify you via email and display a notice on ind. Your continued use of ind after the notice period counts as acceptance of the updated terms.
Minor updates (such as adding new games or payment methods) may be applied without individual notice. Check this page regularly for the most current version of our terms.
Governing law and jurisdiction
Our services are available only where local law permits. These terms and all disputes arising from them are governed by the laws of the jurisdictions where our services legally operate. Any dispute shall be resolved through our internal complaint process first. If our resolution is unsatisfactory, you may pursue legal remedies available in your jurisdiction.
We do not offer legal advice. If you have concerns about the legality of accessing ind in your region, consult your local legal authority or a qualified attorney.
Summary of your rights on ind
As an ind account holder, you have the right to: access your account anytime via Android APK or iOS Safari; view your complete transaction history in Account > Transactions; request a withdrawal of your balance subject to verification and review; dispute any transaction you believe is incorrect; update your account details (email, phone, address); enable two-factor authentication for added security; and receive support in Indonesian or English during business hours.
You do not have the right to: use ind in jurisdictions where our services are prohibited; share your account with others; use ind for money laundering, fraud, or illegal activity; or demand changes to our odds, RTP percentages, or game mechanics (these are set by licensed game providers and remain fixed).
Our commitment to you is transparency. Every transaction is logged, every account is verified, and every withdrawal is reviewed fairly. We do not hide fees, do not fabricate odds, and do not pressure deposits. Your account data is protected by encryption and only shared with third parties as required by law. By using ind, you agree to these terms and trust us to operate your account with integrity.