indLegal Notice

Service availability and jurisdiction restrictions

Our services are available only in jurisdictions where online wagering is permitted by local law. We do not operate in jurisdictions where online gaming is prohibited. Users must verify their own eligibility before accessing ind. We do not conduct eligibility checks based on IP address or geolocation — that responsibility rests with you.

If you access ind from a jurisdiction where our services are prohibited, you do so at your own legal risk. We are not liable for any legal consequences arising from your use of our platform in a prohibited jurisdiction. If you are unsure whether ind operates in your region, contact our support team before creating an account.

Our platform operates across supported regions in Southeast Asia, with a focus on Indonesian users. We accept Indonesian payment methods (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and support Indonesian holidays and events (Idul Fitri, Idul Adha, Imlek, Liga 1, Piala Indonesia, Piala AFF). Our support team speaks Indonesian and English.

Account eligibility and user responsibilities on ind

To create an ind account, you must be of legal age in your jurisdiction and not prohibited by law from using online gaming services. We require identity verification (KYC) before you can withdraw funds. You must provide your legal name, ID number, email, and phone number. We verify your identity via SMS code and a selfie holding your ID document.

You are responsible for:

• Verifying that access and use of ind comply with your jurisdiction's laws.
• Keeping your password and account credentials confidential.
• Reporting unauthorized access to our support team immediately.
• Providing accurate and truthful information during account creation and verification.
• Understanding the rules and odds of each game before placing bets.
• Managing your own budget and account activity.

We do not offer account preferences, bet limits, play-time limits, or account controls. These are your responsibility to manage. If you believe your gaming activity is becoming problematic, contact our support team — we can discuss account restrictions or temporary breaks.

We at ind operate transparently. Your account is yours to manage. Your jurisdiction compliance is your responsibility. Your data is protected under our Privacy Policy.

Data protection and privacy on ind

Your personal data (name, ID number, email, phone, payment details) is encrypted and stored securely. We comply with Indonesian data-protection law and international standards for encryption. Your data is never shared with third parties except as required by law or to process your payments.

Your transaction history (every deposit, every bet, every withdrawal) is logged in your Account > Transactions section and is auditable by you anytime. We retain transaction records for compliance and dispute resolution. If you request account deletion, we retain your data as required by law but cease active use of your account.

For full details on how we handle your data, see our Privacy PolicyFor questions about data protection, contact our support team.

Terms of service and account terms on ind

Your use of ind is governed by our Terms and ConditionsBy creating an account and using our platform, you agree to these terms. Key points include:

• We reserve the right to suspend or terminate your account if we detect fraud, unauthorized access, or violation of our terms.
• All bets are final once placed. We do not reverse bets or refund losses.
• Withdrawals are subject to verification and standard review windows.
• We do not guarantee uptime, but we maintain our platform to industry standards.
• Disputes are resolved through our support team first, then through applicable legal channels if necessary.

Read our full Terms and Conditions before using ind. If you do not agree with any term, do not use our platform.

Withdrawal processing and account verification

Before you can withdraw funds from ind, we require identity verification. This is mandatory and protects your account from unauthorized access. Verification involves providing your legal name, ID number, email, phone, and a selfie holding your ID. We verify your identity within 2-4 hours, typically faster during business hours.

Once verified, you can request withdrawals anytime. We review each withdrawal request within a standard processing window, verifying that your balance matches your transaction history and that no suspicious activity is present. Withdrawal review times vary: e-wallet withdrawals (DANA, e-wallet, mobile banking, local payment, online payment) typically settle within 1-3 hours; bank transfers (e-wallet, mobile banking, local payment, online payment) may take longer depending on the bank's processing speed. During high-volume periods or holidays like Idul Fitri, Idul Adha, and Imlek, review times may extend slightly.

Once approved, funds transfer to your linked payment method. We protect all withdrawals with SSL encryption. Your payment details are never stored in plain text.

Contact and support

For legal inquiries, account questions, or support requests, contact our team through the support section on ind. We respond to inquiries during business hours in Indonesian and English. For urgent issues, use the live chat feature in the app or on our website.

Our platform is available only where local law permits. If you have questions about whether ind operates in your jurisdiction, our support team can clarify. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying compliance with their own jurisdiction's laws before accessing ind.

By using ind, you acknowledge that you have read and understood this legal notice, our Terms and Conditionsand our Privacy PolicyYou accept full responsibility for verifying that your access and use comply with your jurisdiction's laws.