indFrequently Asked Questions
Users ask about account setup, deposits and withdrawals, how our sportsbook and live-dealer games work, security, and accessing ind on mobile devices. This FAQ answers the most common questions our support team receives, from opening an account to managing your balance and resolving transaction issues.
This page covers the basics. For specific account details, payment confirmation, or withdrawal status, log into your ind account and check your transaction history. If your question is not listed here, or if you need real-time support for a transaction in progress, contact our support team using the chat or ticket form at the bottom of this page.
For comprehensive legal details, review our Terms of Use and Privacy PolicyOur services are available only where local law permits. You are responsible for verifying that access and use of ind comply with your jurisdiction's regulations.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Game rules and marketsfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection, device management, and jurisdiction notice
We require a government-issued ID (KTP, passport, driver's license, or similar) and a clear selfie of you holding that ID document open to the camera. The ID must be valid, legible, and match the name and date of birth on your ind account. If your ID is expired, you can still use it for KYC registration, but we may ask for a second form of ID (utility bill, bank statement) to confirm your current address. Photos must be well-lit and show your full face and the entire ID document. Blurry, cropped, or obscured photos will be rejected and you will need to resubmit.
We require a government-issued ID (KTP, passport, driver's license, or similar) and a clear selfie of you holding that ID document open to the camera. The ID must be valid, legible, and match the name and date of birth on your ind account. If your ID is expired, you can still use it for KYC registration, but we may ask for a second form of ID (utility bill, bank statement) to confirm your current address. Photos must be well-lit and show your full face and the entire ID document. Blurry, cropped, or obscured photos will be rejected and you will need to resubmit.
If you cannot log in, first check that you are using the correct email or username and password. If you have forgotten your password, click the "Forgot your password?" link on the login page, enter your email, and we will send a password-reset code to your inbox. If you suspect unauthorized access (unfamiliar activity, bets you did not place, or unexpected balance changes), contact our support team immediately via chat or ticket. Provide your account number, the date and time of the suspicious activity, and what you observed. We will force-logout all sessions globally, freeze your balance pending investigation, and restore your account or transfer funds to a new account if fraud is confirmed.
If you cannot log in, first check that you are using the correct email or username and password. If you have forgotten your password, click the "Forgot your password?" link on the login page, enter your email, and we will send a password-reset code to your inbox. If you suspect unauthorized access (unfamiliar activity, bets you did not place, or unexpected balance changes), contact our support team immediately via chat or ticket. Provide your account number, the date and time of the suspicious activity, and what you observed. We will force-logout all sessions globally, freeze your balance pending investigation, and restore your account or transfer funds to a new account if fraud is confirmed.
Payments and transactions
Incomplete deposits or withdrawals typically fail due to insufficient balance in your linked payment method, incorrect bank account details, or a network interruption. For deposits via DANA, e-wallet, mobile banking, or local payment, check your app balance before submitting. For bank transfers to a online payment, e-wallet, mobile banking, or local payment Virtual Account, verify you are using the correct account number (generated uniquely for your ind account). If a deposit fails after payment confirmation on your bank app, the funds will be returned to your source account within 1–3 business days. For withdrawals, if the request is rejected, check your Account > Transactions history for the rejection reason. Contact support with your transaction ID and we will investigate. Never retry the same transaction multiple times — wait a few minutes before attempting again.
Incomplete deposits or withdrawals typically fail due to insufficient balance in your linked payment method, incorrect bank account details, or a network interruption. For deposits via DANA, e-wallet, mobile banking, or local payment, check your app balance before submitting. For bank transfers to a online payment, e-wallet, mobile banking, or local payment Virtual Account, verify you are using the correct account number (generated uniquely for your ind account). If a deposit fails after payment confirmation on your bank app, the funds will be returned to your source account within 1–3 business days. For withdrawals, if the request is rejected, check your Account > Transactions history for the rejection reason. Contact support with your transaction ID and we will investigate. Never retry the same transaction multiple times — wait a few minutes before attempting again.
Promotion codes are entered at checkout or in your Account > Promotions section. If you have a code from an ind newsletter or promotional email, copy it and paste it into the "Promotion Code" field in your account dashboard. The system will validate the code and apply the offer (bonus credit, free spins, or deposit match) if you are eligible. Codes are case-sensitive and have expiry dates — check the terms before claiming. If a code is rejected, verify it is not expired, that you meet any minimum-deposit requirements, and that you have not already used the same code on this account. Codes cannot be combined unless the promotion explicitly allows stacking.
Promotion codes are entered at checkout or in your Account > Promotions section. If you have a code from an ind newsletter or promotional email, copy it and paste it into the "Promotion Code" field in your account dashboard. The system will validate the code and apply the offer (bonus credit, free spins, or deposit match) if you are eligible. Codes are case-sensitive and have expiry dates — check the terms before claiming. If a code is rejected, verify it is not expired, that you meet any minimum-deposit requirements, and that you have not already used the same code on this account. Codes cannot be combined unless the promotion explicitly allows stacking.
Yes. We support deposits and withdrawals via online payment Virtual Account, e-wallet Virtual Account, mobile banking Virtual Account, and local payment Virtual Account. When you select bank transfer at checkout, we generate a unique Virtual Account number for your transaction. Transfer the exact amount from your personal bank account using that number as the reference. The transfer typically settles within minutes during banking hours (weekdays) and may take until the next business day on weekends or public holidays. For withdrawals, select your linked bank account in Account > Payment Methods and request a withdrawal. The review process is standard, and once approved, funds transfer to your account within the timeframe shown. Do not transfer to a generic ind bank account — always use the Virtual Account number generated for your transaction.
Yes. We support deposits and withdrawals via online payment Virtual Account, e-wallet Virtual Account, mobile banking Virtual Account, and local payment Virtual Account. When you select bank transfer at checkout, we generate a unique Virtual Account number for your transaction. Transfer the exact amount from your personal bank account using that number as the reference. The transfer typically settles within minutes during banking hours (weekdays) and may take until the next business day on weekends or public holidays. For withdrawals, select your linked bank account in Account > Payment Methods and request a withdrawal. The review process is standard, and once approved, funds transfer to your account within the timeframe shown. Do not transfer to a generic ind bank account — always use the Virtual Account number generated for your transaction.
Game rules and markets
We cover major football leagues and tournaments including Liga 1 (Indonesia), Piala Indonesia, Piala AFF, Champions League, Premier League, and many others. We also list badminton tournaments and MotoGP racing. Odds are updated live during matches and are locked at the moment your bet is placed. Our sportsbook offers multiple market types (1X2, Asian Handicap, Over/Under, Correct Score, and more). If a match is postponed or cancelled, we apply our official bet settlement policy — check the Terms page for full details. During peak events like Idul Fitri or Idul Adha, match schedules may shift, so verify fixture times before placing bets. Our odds are sourced from licensed providers and change based on betting volume and market activity.
We cover major football leagues and tournaments including Liga 1 (Indonesia), Piala Indonesia, Piala AFF, Champions League, Premier League, and many others. We also list badminton tournaments and MotoGP racing. Odds are updated live during matches and are locked at the moment your bet is placed. Our sportsbook offers multiple market types (1X2, Asian Handicap, Over/Under, Correct Score, and more). If a match is postponed or cancelled, we apply our official bet settlement policy — check the Terms page for full details. During peak events like Idul Fitri or Idul Adha, match schedules may shift, so verify fixture times before placing bets. Our odds are sourced from licensed providers and change based on betting volume and market activity.
Our live-dealer games stream real dealers from certified studios in real-time. You see the dealer and table on your screen via multi-camera video. Games include blackjack, roulette, baccarat, and Dragon Tiger. You place bets using your mouse or touch screen, and the dealer performs the game actions (dealing cards, spinning the wheel). Game outcomes are determined by the dealer's actions and card distribution, not by software — the video feed is live, not pre-recorded. All live-dealer studios are regularly audited for fairness. Internet speed of at least 2 Mbps is recommended for smooth video playback. If your connection drops during a game, reconnect as soon as possible — your bets are held and the game continues.
Our live-dealer games stream real dealers from certified studios in real-time. You see the dealer and table on your screen via multi-camera video. Games include blackjack, roulette, baccarat, and Dragon Tiger. You place bets using your mouse or touch screen, and the dealer performs the game actions (dealing cards, spinning the wheel). Game outcomes are determined by the dealer's actions and card distribution, not by software — the video feed is live, not pre-recorded. All live-dealer studios are regularly audited for fairness. Internet speed of at least 2 Mbps is recommended for smooth video playback. If your connection drops during a game, reconnect as soon as possible — your bets are held and the game continues.
All ind slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) use certified random number generators (RNGs). Each spin is independent and random — your account history, deposit size, or past wins do not influence future outcomes. We publish the return-to-player (RTP) percentage for each game, which shows the percentage of wagered money the game returns over many spins. RTP is a statistical average across millions of plays, not a guarantee for individual sessions. Your results depend entirely on luck. Slot winnings are instantly added to your balance and are fully cashable — no wagering requirements.
All ind slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) use certified random number generators (RNGs). Each spin is independent and random — your account history, deposit size, or past wins do not influence future outcomes. We publish the return-to-player (RTP) percentage for each game, which shows the percentage of wagered money the game returns over many spins. RTP is a statistical average across millions of plays, not a guarantee for individual sessions. Your results depend entirely on luck. Slot winnings are instantly added to your balance and are fully cashable — no wagering requirements.
We list odds for Mobile Legends, Free Fire, and PUBG Mobile tournaments. You can bet on match outcomes, map winners, and other esports-specific markets. Our odds are updated in real-time as tournaments progress. Bet settlement follows the official tournament results — if a match is cancelled or rescheduled, we apply our standard settlement policy. Most esports events run across various time zones, so check the fixture schedule carefully. Our mobile app (Android APK and iOS Safari) works well for live esports betting due to fast odds updates.
We list odds for Mobile Legends, Free Fire, and PUBG Mobile tournaments. You can bet on match outcomes, map winners, and other esports-specific markets. Our odds are updated in real-time as tournaments progress. Bet settlement follows the official tournament results — if a match is cancelled or rescheduled, we apply our standard settlement policy. Most esports events run across various time zones, so check the fixture schedule carefully. Our mobile app (Android APK and iOS Safari) works well for live esports betting due to fast odds updates.
Security and account care
To open a support ticket, log into your ind account and click the Chat or Support icon (usually in the bottom-right corner). Select "Create Ticket" and choose a category (Account, Payments, Games, Security, etc.). Describe your issue in detail, include your account number and the date/time of the incident, and attach screenshots if applicable. We aim to respond to all tickets within a standard review window during business hours. For urgent issues (account lockout, unauthorized transactions, payment failures), use the live chat feature for immediate assistance. Include your contact phone number in the ticket so we can reach you if needed. Check your email regularly for our responses.
To open a support ticket, log into your ind account and click the Chat or Support icon (usually in the bottom-right corner). Select "Create Ticket" and choose a category (Account, Payments, Games, Security, etc.). Describe your issue in detail, include your account number and the date/time of the incident, and attach screenshots if applicable. We aim to respond to all tickets within a standard review window during business hours. For urgent issues (account lockout, unauthorized transactions, payment failures), use the live chat feature for immediate assistance. Include your contact phone number in the ticket so we can reach you if needed. Check your email regularly for our responses.
On Android, download our APK file from the ind website, enable installation from unknown sources in your phone's Settings, and tap the APK file to install. Once installed, log in with your email and password. On iOS, open Safari, visit ind.best, and use your login credentials. You can bookmark the page or add it to your home screen for quick access — the experience is identical to the Android app. Both platforms sync your account, balance, and transaction history in real-time. The APK is updated regularly with new games and security patches; check your phone's app settings for updates.
On Android, download our APK file from the ind website, enable installation from unknown sources in your phone's Settings, and tap the APK file to install. Once installed, log in with your email and password. On iOS, open Safari, visit ind.best, and use your login credentials. You can bookmark the page or add it to your home screen for quick access — the experience is identical to the Android app. Both platforms sync your account, balance, and transaction history in real-time. The APK is updated regularly with new games and security patches; check your phone's app settings for updates.
Our services are available only where local law permits. You are responsible for verifying that access and use of ind comply with your jurisdiction's regulations. If you are unsure whether ind operates in your region, contact our support team or consult your local legal authority. We reserve the right to suspend or close accounts of users in jurisdictions where our services are prohibited. By using ind, you confirm that you have verified compliance with your local laws.
Our services are available only where local law permits. You are responsible for verifying that access and use of ind comply with your jurisdiction's regulations. If you are unsure whether ind operates in your region, contact our support team or consult your local legal authority. We reserve the right to suspend or close accounts of users in jurisdictions where our services are prohibited. By using ind, you confirm that you have verified compliance with your local laws.